What method
of payment does Hobby-Estore.com accept?
- Visa
- MasterCard
- American Express
- Wire Transfer
- Prepaid Cashier
Check or Money Order
(Note: All Prepaid Orders will take longer to process
due to all checks must cleared, including Cashier's Check due to the existence
of fraudulent checks.
- No Purchase
Order, Fax, and C.O.D. orders please. Sorry, No International Credit Card.
I do not want to put my credit card information online over the net. How can I place an order?
You can email to us at service@hobby-estore.com to provide information including item name, item code, shipping address, phone# and credit card, then we can make an email order for you.
Why is
my credit card declining when I know I have money in my account?
A credit card can decline due to invalid credit card number, exp date, daily
limit, insufficient credit, or other reasons. Sometimes the card number itself
is input incorrectly. Check online to be sure the number has been input correctly.
Contact your credit card company for more information.
Why does
Hobby-Estore.com need to verify my shipping address?
In order to guard against credit card fraud, if the billing and shipping address
are different, we must verify that the alternate shipping address is authorized.
Please contact
your credit card issuing bank and list your ship to address as an alternate
address in their memo field. We will call them and verify the address. Please
make sure your credit card issuing bank's phone number is listed in your account
with Hobby-Estore.com!
What states
must pay sales tax?
Orders shipping to California must be charged sales tax based on the county's
rate.
Is the
Hobby-Estore.com website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority.
All online transactions are sent through our secure server, and encrypted with
128-bit technology. Once the information is received through the Internet, trusted
authorized employees will process your payment, and make sure that your information
is handled with the highest level of security.
Can I pay
by Money Order or Check?
Yes, on a piece of paper, write the item you are interested in, your name, your
phone number, your email address, and your mailing address and send it to us
along with the Money order/Cashier's check.
Note: We do not accept personal check currently!
Address for mailing:2530 Corporate Place, #A112, Monterey Park, CA 91754
Email us at service@hobby-estore.com for our mailing address.
Does Hobby-Estore.com
accept phone, fax, email or regular mail orders?
We do accept phone, fax, e-mail, or mail orders.
Can I combine
two different orders to one to save on shipping?
We do not combine orders for you over the phone. However, if you call us before
your order is processed, we can cancel your order and then you can re-order
the total amount of items you wanted online. Be aware though that we cannot
cancel any order once it has been processed by our warehouses.
I am afraid
I may have accidentally duplicated my order?
For Hobby-Estore.com customer service, you can fax at (626)552-3727 or email
at service@hobby-estore.com. We
will void the order for you as long as it has not invoiced and/or shipped. If
duplicate orders have been shipped, obtain all the tracking numbers for the
order you do not want and call 1-800-PICK-UPS to refuse those boxes. You will
be refunded when those boxes are returned to Hobby-estore.com
Can I add
to, delete from or change my order after I submit it online?
Once an order is submitted it can only be amended or edited by fax at (626)552-3727
(9:00am ~~ 4:00pm Pacific Time Monday ~~ Friday) or email at service@hobby-estore.com.
Once our warehouses have scanned an order, items cannot be added or deleted.
Once any box from an order is shipped, the order cannot be voided.
What shipping
carriers does the Hobby-Estore.com use?
UPS and USPS.
How long does
it take to process an order?
It takes one to two business days for us to process an order before they ship,
no exceptions. Once the order has shipped, your estimated time of arrival will
be determined by the shipping method paid for and your local Fedex or USPS guidelines
for delivery.
Does
the Hobby-Estore.com sell or release my personal information? What kind of privacy
is offered?
Hobby-estore.com respects your privacy. We will not under any circumstances sell
or release your information to anyone. All of the information obtained from our
web site, will be used for processing purposes only. The only e-mail you will
receive from Hobby-estore.com will be in regard to your order, RMA status and
other information you may have requested, such at Product Auto-Notify.
How do
I increase or decrease the text size on the Hobby-Estore.com website?
Hobby-estore.com is always working to refine and enhance functionality and features
in our store. To further improve our customer's shopping experience, we have
implemented changes that effect the way text is shown on screen. Shoppers may
now fully utilize the text size preferences available in their Internet browsers
to display fonts as large or small as desired with two simple clicks of the
mouse.
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