Why must Hobby-estore.com verify my shipping address?
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.

Please contact your credit card issuing bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuing bank's phone number is listed in your account with Hobby-Estore.com!

May I pay by using Money Order/Cashier's Check?
You can place an order and pay by cashier check or money order by choosing "pre-paid check" in the payment drop-down box, instead of a credit card, as method of payment. You will receive detailed instructions. Basically, write the order number on your check, print your confirmation and wrap the cashier check or money order in it and send it to us.
Note: We do not accept personal check currently!

Is the Hobby-estore.com website secure? What types of security features are utilized to safeguard my information?
When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

Does Hobby-estore.com sell or release my personal information?
Hobby-estore.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Hobby-estore.com will be in regard to your order, RMA status and other information you may have requested, such as Product Auto-Notify, product newsletter.

How can my credit card be declined?
A credit card can be declined due to invalid credit card number, expiration date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.