Customer Service

Customer Service


Shopping Hobby-estore.com means "Total Customer Satisfaction"!

We view every customer as a customer for life. We work hard to make sure your online purchasing experience is the smoothest, most pleasurable online purchase possible. From browsing our intuitive and information rich website, to purchasing and delivery to your door. We have the latest e-commerce and Internet technologies to provide you with real time order status information, tracking numbers, safe and secure SSL encrypted transactions and much more. Let us know how we're doing; e-mail us your feedback at service@hobby-estore.com. Your complete and total satisfaction is our greatest ambition!

Read what our customer saying

For any questions, please read our FAQ
Return & Exchanges FAQ
Order & Payment FAQ
Shipping FAQ

Still have quesionts? Feel free to contact us:

By Email:

For order questions, technical questions, and customer service questions, email us at service@hobby-estore.com. Our normal email replying time circle is within 24 hours. Sometimes please allow up to 48 hours for a response.

Manufacturer & Vendor Contact:

If you would like to introduce your Company's products to Hobby-Estore.com, please contact us by marketing@hobby-estore.com

Dealer/Reseller Contact:
marketing@hobby-estore.com

Advertising Contact:
If you have a marketing proposal and would like to advertise for Hobby-estore.com on your website, please contact us by email at
marketing@hobby-estore.com

Website Problem/Website Design:
If you find any problem of our website, (including link problems, shopping cart problems or anything else), please do not hesitate to send us email at webmaster@hobby-estore.com

Complaint Contact:
If you have had a less than favorable experience shopping at Hobby-estore.com, please contact us at your earliest convenience so that you may openly share your thoughts. Our goal is to ensure your complete and total satisfaction so if you harbor any negative feelings after shopping with us; we have not done our job. We are ready and available to resolve any complaints or respond to any comments or criticism you may have so we welcome your feedback. Please send us email at service@hobby-estore.com


By Fax:
626-552-3727

Address:
Hobby-Estore.com
5363 Alhambra Avenue, Los Angeles, CA 90032
Hobby-estore.com is a 100% internet store. We do not offer pick up service. All items need to be shipped.

Hours of Operation9am-4pm Pacific Standard Time.  323-225-2928