Shipping FAQ

What shipping carriers does the Hobby-Estore.com use?
UPS Ground
UPS 2nd Day Air
USPS Mail
USPS International Express.

How long does it take to process an order?
It takes one to two business days for us to process the order before shipment. Once the order is shipped, your estimated time of arrival will be determined by the shipping method paid for and your local UPS or USPS guidelines for delivery.

My tracking number is not working? What do I do?
Usually it takes 1-2 business days for UPS or USPS to update their tracking system. If the tracking number is still not working after 5 business days, contact us either via email or phone. We will help you track your shipment or advice on beginning the lost package process with UPS or USPS if necessary.

How do I contact UPS?
Please visit the UPS website: http://www.ups.com/ . Or call UPS at 1-800-PICK-UPS (800-742-5877)

How do I contact USPS?
Please visit the USPS website: http://www.usps.com/. Or call USPS at 1-800-ASK-USPS.

How do I get my UPS or USPS tracking number?
The tracking number for your order will be emailed to you timely when your order is shipped. Alternatively, you can check your order status by going to the link provided in your order confirmation email.

What do I do if an item is received damaged?
If the item appears to have obvious shipping damage, immediately tell the UPS driver that you do not want to receive this package. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged  If the damaged package was left or someone else signed for it, call UPS at 1-800-PICK-UPS (1800-742-5877) to report the damage or go to http://www.ups.com/ to submit a damaged shipment claim. Obtain a control number from UPS and email Hobby-estore.com customer service at service@hobby-estore.com, we will file a damage claim on our side and keep track of the claim for you. Allow around 5-7 business days for the claim to be settled. Exchange or refund will be processed for you after the claim is settled.

What do I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact Hobby-Estore.com customer service via email at service@hobby-estore.com or fax to (626)552-3727. Hobby-estore.com only accepts missing item(s) request within 3 days after the package is delivered.

Does Hobby-Estore.com pay for the return shipping of defective items?
Hobby-Estore.com is not responsible for manufacturer defects.
(We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Hobby-Estore.com and Hobby-Estore.com pays for the shipping back to you. Similar to a walk-in store, Wal-Mart will not send a driver or carrier to your house to pick up a defective item that you bought at their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Hobby-Estore.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.)

Does Hobby-Estore.com deliver to an APO or FPO?
We do ship our products to PR, APO and FPO locations except for oversized package.

Does Hobby-Estore.com deliver to AK and HI？
For orders from AK and HI, please confirm with us the shipping fee by fax to (626)552-3727 (9:00am ~~ 4:00pm Pacific Time Monday ~~ Friday) or email at service@hobby-estore.com firstly. If you have already placed the order online, we will contact you via email if the actual shipping is higher than what you paid for. We ship to AK and HI via USPS only. Thank you for your understanding on this.