What shipping carriers does the Hobby-Estore.com use?
UPS 2nd Day Air
USPS International Express.
How long does it take to process an order?
It takes one to two business days for us to process the order before
shipment. Once the order is shipped, your estimated time of arrival
will be determined by the shipping method paid for and your local UPS
or USPS guidelines for delivery.
My tracking number is not working? What do I do?
Usually it takes 1-2 business days for UPS or USPS to update their
tracking system. If the tracking number is still not working after 5
business days, contact us either via email or phone. We will help you
track your shipment or advice on beginning the lost package process
with UPS or USPS if necessary.
How do I contact UPS?
Please visit the UPS website: http://www.ups.com/ . Or call UPS at 1-800-PICK-UPS (800-742-5877)
How do I contact USPS?
Please visit the USPS website: http://www.usps.com/. Or call USPS at 1-800-ASK-USPS.
How do I get my UPS or USPS tracking number?
The tracking number for your order will be emailed to you timely when
your order is shipped. Alternatively, you can check your order status
by going to the link provided in your order confirmation email.
What do I do if an item is received damaged?
If the item appears to have obvious shipping damage, immediately tell
the UPS driver that you do not want to receive this package. If a
package looks suspiciously damaged, you can tell the driver to wait and
open it to make sure the contents are not damaged If the damaged
package was left or someone else signed for it, call UPS at
1-800-PICK-UPS (1800-742-5877) to report the damage or go to http://www.ups.com/ to submit a damaged shipment claim. Obtain a control number from UPS and email Hobby-estore.com customer service at email@example.com,
we will file a damage claim on our side and keep track of the claim for
you. Allow around 5-7 business days for the claim to be settled.
Exchange or refund will be processed for you after the claim is settled.
What do I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify
you have received all boxes and checked all packing material for small
items. If you are still missing an item(s), contact Hobby-Estore.com
customer service via email at firstname.lastname@example.org or fax to (626)552-3727. Hobby-estore.com only accepts missing item(s) request within 3 days after the package is delivered.
Does Hobby-Estore.com pay for the return shipping of defective items?
Hobby-Estore.com is not responsible for manufacturer defects.
(We are not manufacturers. Since we are not the manufacturer we split
the shipping cost with the customer. The customer pays for shipping to
Hobby-Estore.com and Hobby-Estore.com pays for the shipping back to
you. Similar to a walk-in store, Wal-Mart will not send a driver or
carrier to your house to pick up a defective item that you bought at
their store. They will not reimburse you for your time and gas money
spent to drive back to the store either. However, Hobby-Estore.com will
use every good measure we have to ensure that you will be able to get
the item replaced promptly with as little hassle as possible.)
Does Hobby-Estore.com deliver to an APO or FPO?
Does Hobby-Estore.com ship internationally?
We do ship our products to PR, APO and FPO locations except for oversized package.
Does Hobby-Estore.com deliver to AK and HI？
For orders from AK and HI, please confirm with us the shipping fee by
fax to (626)552-3727 (9:00am ~~ 4:00pm Pacific Time Monday ~~ Friday)
or email at email@example.com
firstly. If you have already placed the order online, we will contact
you via email if the actual shipping is higher than what you paid for. We ship to AK and HI via USPS only. Thank you for your understanding on this.
For most items we ship internationally. If your country is listed on our website for online purchase, you can simply order it through the website directly. If your country is not listed for online purchase, please email us at firstname.lastname@example.org to place the order manually.