Customer Reviews

By Gordon Robbins from Dedham MA
Rating: Excellent    
Comments:
Price Rating: Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: My overall experience with this store has been excellent! I��ve ordered twice in the past two weeks. The first item arrived quickly, in excellent condition, and exactly as described. I sent a question to customer service using the link posted on the site, and received an answer within a few hours (well within the 24 hour turn-around time noted on the Web site). The representative was helpful and friendly, and reported that an item I had purchased was on back order, and would be shipped ASAP from the supplier directly to me. I am very pleased with the communication and responsiveness of this store (and their representatives). I will absolutely continue to do business with this site.
     
By CHAD R from PLAINFIELD CT
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: VERY HAPPY WITH PRODUCT , TRANSACTION WENT REAL SMOOTH, CUSTOMER SERVICE IS REALLY GREAT WITH QUESTIONS ,OR SMALL TECHNICAL PROBLEMS. THANKS.
 
By Donald F from Bountiful UT
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: These guys are quick and no-nonsense! Ill continue to do businiess with them in the future.
 
By Frank from Berkeley CA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Body: Ive made 5 separate orders, some of parts and a model, others just a model airplane or helicopter. All have been correct, complete and fast. One order included a plane that came in a few days and some parts that took about a week and a half. Some shipments come from Hong Kong or other parts of China, but they arrive just as fast. Amazing.
 
By Allan from Hooksett NH
Rating: Good    
 
Comments:
Price Rating:Not Good
Shipping  Options Rating:OK
 Delivery Rating:OK
Ease Of Purchase Rating:Good
Customer Service Rating:Good
Body: Items purchased arrived undamaged, and on time. Only problem was missing battery charger that should have came with the upgraded battery I purchased.
 
By Glen E from Pensacola FL
Rating: Good    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:OK
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: Good prices. I have used this store several times, and twice, Ive had some of my items delayed in shipment. I still have yet to receive my Battery from the other purchase that I made. I would appreciate updates on a regular basis of the status of Back-Orders.
 
By Mark D. from Hillsborough NC
Rating: Excellent    
 
Comments:
Price Rating:xcellent
Shipping  Options Rating:Excellent
 Delivery Rating:Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Everything was great. Only complaint (minor) was the UPS delivery required a live signature was was not convenient. I ended up picking the package up at the UPS place. I suppose this additional security may be a good thing for others, but for me it was a minor hassle. Prices, quality, delivery time, everything else was perfect.
 
By Paul Neal from Coshocton OH
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body: Great store, great prices. Shipping a little high but not unreasonable. Product came relatively quickly and in perfect condition. Thanks for a great product at a great price.
 
By Frank from Berkeley CA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Not Rated
Body: Delivery is usually quick, orders always accruate (3 different orders).

By EDWARD from PERRIS CA
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Body: Id recommend this online store. Prices are good and they get the Items purchased to you ASAP. I will continue doing buisness with this company.
 
By Susana from Temple TX
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: Fast Service!!! Will do business again!
 
By paul from kenosha WI
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Great place to shop and shipping is fast and I cant say enough about customer service. Will be shopping there again. Thank You.
 
By Dennis from Coldwater MI
Rating: Good    
 
Comments:
Price Rating:Not Rated
Shipping  Options Rating:OK
 Delivery Rating:Not Rated
Ease Of Purchase Rating:Not Rated
Customer Service Rating:Excellent
Body: UPS must think they are the only one with a JOB. I had to be home at 2:00pm to 5:00pm. who In the world can be Home at that time?I had to have them sent it to another aderss.
 
By Charles from Springfield VA
Rating: Good    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating: Excellent
Customer Service Rating:OK
Body: The only area that needs improvement is their TECHNICAL SUPPORT . Their two instructional emails to me were very PROMPT but too BRIEF - they needed more details on HOW TO perform the check they wanted me to do. BEGINNER FLYER.
 
By MARIANNE from GREAT FALLS MT
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: NO COMMENTS.
 
By Charles from MSpringfield VA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body: They responded very quickly - the next day - to my email questions. Their web site is very extensive and contains a lot of helpful information. My helicopter seems like a quality product and works well. The instruction booklet for my helicopter needed some
more information/tips like: Take Off-accelerate to have heli lift off fairly quickly; Start button- press once to allow motors to start. As a beginner I hard to learn things like this thru unnecessary trial and error.
 
By William R from Fort Madison IA
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:OK
 Delivery Rating:OK
Ease Of Purchase Rating: Excellent
Customer Service Rating:Good
Body: The boxes I have been getting are damaged. The contents look ok though. Thanks!

By Michael G from Pawcatuck CT
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: What can I say that you dont already know! Great prices,fast shipping and packing and the web site is very easy to use. I myself will be back to purchase more stuff. If you want it they have it right at your fingertips.So what you waiting for take a look and see what Im talking about!
 
By William from Taylor TX
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating:Good
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Good
Body: Item was as promised, reasonably priced, arrived on time (took about a week) and undamaged, Only one complaint, It took about two days to respond to a question I emailed them but they did answer my question very well (not some computer generated generic answer). I would do business with them again.
 
By Arthur from Medford MA
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating: Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: The staff of the e-company are always so helpful, with quick response time to questions, and fast and accurate resolutions. Prices are fair and selection is great.. I have dealing with Hobbyestore since 11/05 and will continue to do so......Thank You all!
 
By Craig from Bloomington MN
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating: Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:OK
Body: Had one email not returned to me out of 2 emails I sent.
 
By Barbara from Kingsland GA
Rating: Excellent    
 
Comments:
Price Rating: Good
Shipping  Options Rating: Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Good
Body: The entire purchase went very well. I purchased this item as a gift for my grandson so I will not know how well it works until Christmas. In the meantime, I would rate them very high and would purchase from them again.
 
By Jonathan L from Salt Lake City UT
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating:Good
 Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I ORDERED TWO ITEMS WITH E HOBBIE, THEY IMMEDIATELY INFORMED ME THAT ONE OF THE COLORS WAS OUT OF STOCK (WHICH WAS GREAT) BECAUSE I STILL HAD PLENTY OF TIME BEFORE CHRISTMAS. THE TWO ITEMS SHIPPED OUT PROPTLY AND ARRIVED TO ME WHEN PROMISED AND IN GREAT SHAPE. I WILL BE ORDERING AGAIN SOON!!!!! THANKS E HOBBIE.
 
By David from Miami FL
Rating: Good    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:OK
Customer Service Rating:Excellent
Body: Was a little difficult on the purchase, but card verification is important. Pricess were good compared to other stores. Need greater selection of remote control models.
 
By Kirkland from Scottsboro AL
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating: Excellent
Customer Service Rating:OK
Body: need to work on Customer service.did not let me know the part was not in. wish they did. Anyways all an all they have been good to me.

By Curtis from Langhorne PA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent

Body: Great service!

 
 
By Jim from North Richland Hills TX
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Excellent
 Delivery Rating: Good
Ease Of Purchase Rating:Good
Customer Service Rating:Excellent
Body: Had to return the item unopened. Prompt answer and no hassle. Will choose them next time.
 
 
By Mario from Mcallen TX
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:Good
Customer Service Rating:Good
Body: Good for International Customers !
 
 
By Doug from Round Lake IL
Rating: Good    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:Good
Customer Service:OK
Body: Never did answer my e-mail question. I found the answer from another site, e-hobby just had a better price. I would order from them again because of their price. However, they do need to work on their customer service.
 
 
By Dao from Fort Worth TX
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body: Excellent customer service. Keep up the good works.
 
 
By Patric E. from Tucson AZ
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:OK
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: Shipping and handling cost are alittle steep, otherwise these guys are great.
 
 
By stephen g from asheboro NC
Rating: Excellent    
 

Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent

Body: I want to say you have a great company and good products,fast shipping to.I love my helicopter,can't wait till i get good at flying it,WOW it is so cool,just love it,thank you and merry christmas to all of you at the hobbyestore

By james f. from santa cruz CA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent

Body: In this busy season my order was delivered within a few days., Excellent!

 
 
By Vonda K from Howard PA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body: I was very pleased with the ease and expedient delivery of our helicopters. I was concerned about them arriving in time for the holidays, but you guys did an excellent job. My husband has done the preflight tests and he is very satisfied. My grandson is going to love them!! Will definately order from you in the future. Sincerely, Vonda K.
 
 
By Rodolfo from Marietta GA
Rating: Excellent    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body: Excellent retailer, great deal. Thanks!
 
 
By Robert from Springfield MO
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:Good
Customer Service:Not Rated
Body: Didnt need customer service. I will use them again. Good prices and fairly easy to find what youre looking for on the site. I bought a couple of batteries that shipped straight from the factory in China and recieved them within about a week through the Postal Service.
 
 
By Frank from LOng Beach CA
Rating: Good    
 
Comments:
Price Rating:Excellent
Shipping  Options Rating:OK
 Delivery Rating:Not Rated
Ease Of Purchase Rating:OK
Customer Service Rating:Excellent
Body: The price was to good to be true, the rc heli does not fly like I would like but with a little tweeks it will. over all it is good buy.
 
 
By Leon .B. from Pleasant Grove AL
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: The manual could offer more detail for beginners.
 
 
By JOHN from BYRON NY
Rating: Excellent    
 

Comments:
Price Rating:Excellent
Shipping  Options Rating:Excellent
 Delivery Rating:Good
Ease Of Purchase Rating:Good
Customer Service Rating:Excellent

Body: E Store has the best prices on the internet. Had a couple of problems with shiping. They took care of them quickly and items arrived on time. I will buy from them again.

By Robert from Gilbert AZ
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent

Body: Excellent communication on status of my order. Will shop here again!

 
 
By Michael C. from Harvey LA
Rating: Excellent    
 
Comments:
Price Rating: Excellent
Shipping  Options Rating:Excellent
 Delivery Rating: Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body: excelent communication quick shipping.
 
 
By Andrew from Mahwah NJ
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Bad
 Delivery Rating:Good
Ease Of Purchase Rating:Good
Customer Service Rating:Not Rated
Body: I cant say anything about custome service since I have not need them. Shipping costs for this company are far too high in my opinion. I do more than 80% of all my purchase on the net but I may by-pass this product in the future and go to a store.
 
 
By Antonio from Santa Maria CA
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:OK
 Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service:Excellent
Body: I had a very good interface with the company representative, who was very helpful.
 
 
By Anthony from El Paso TX
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating:Good
Ease Of Purchase Rating:Good
Customer Service Rating:Excellent
Body: I had a good experience with Hobby Estore. The item I ordered was back ordered, but when it was back in stock it was sent, and it arrived timely and undamaged.
 
 
By D. Richard from Columbia SC
Rating: Excellent    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Excellent
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: I searched all over the internet for the best price. Estore had what I wanted at a very good price. Delivery, considering it was sent all the way from California to South Carolina, was very good. I only wish they could have a warehouse on this side of the country to cut down on shipping time. I have already picked out my next item to order from them.
 
 
By Greg from Lawrenceburg KY
Rating: Good    
 
Comments:
Price Rating:Good
Shipping  Options Rating:Good
 Delivery Rating:Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating:Excellent
Body: I will admit I was a bit leary of purchasing something online from a store Id personally never heard of, but I was glad I chose Hobby E-Store. The ease of use on the web page was excellent. I completely understood all the options. Customer service is also well above average. I had several questions pre- and post order which were answered quickly, accurately and curtiously by one whose name starts with an F. Thank you F. for all your help.